Effective operation in direct-control telerobotics relies heavily on real-time communication between the operator and the robot, as the operator retains full control over the robot's actions. However, in scenarios involving long distances, communication delays disrupt this feedback loop, creating significant challenges for precise control. To investigate these challenges, we conducted a user study where participants operated a TurtleBot3 Waffle Pi under varying delay conditions. Post-experiment brainstorming and analysis revealed recurring challenges, including over-correction, unpredictable robot behavior, and reduced situational awareness. Potential solutions identified include improving robot behavior predictability, integrating feedforward mechanisms, and enhancing visual feedback. These findings underscore the importance of designing intelligent interfaces to mitigate the impact of delays on telerobotic performance.

We present an approach, AI-Spectra, to leverage model multiplicity for interactive systems. Model multiplicity means using slightly different AI models yielding equally valid outcomes or predictions for the same task, thus relying on many simultaneous "expert advisors" that can have different opinions. Dealing with multiple AI models that generate potentially divergent results for the same task is challenging for users to deal with. It helps users understand and identify AI models are not always correct and might differ, but it can also result in an information overload when being confronted with multiple results instead of one. AI-Spectra leverages model multiplicity by using a visual dashboard designed for conveying what AI models generate which results while minimizing the cognitive effort to detect consensus among models and what type of models might have different opinions. We use a custom adaptation of Chernoff faces for AI-Spectra; Chernoff Bots. This visualization technique lets users quickly interpret complex, multivariate model configurations and compare predictions across multiple models. Our design is informed by building on established Human-AI Interaction guidelines and well know practices in information visualization. We validated our approach through a series of experiments training a wide variation of models with the MNIST dataset to perform number recognition. Our work contributes to the growing discourse on making AI systems more transparent, trustworthy, and effective through the strategic use of multiple models.

The proliferation of artificial intelligence (AI) in interactive systems has led to significant challenges in model integration, but also end-user-related aspects such as over- and undertrust. This paper explores how multiple AI models with the same performance and behavior but different internal workings –a phenomenon called model multiplicity– affect system integration and user interaction. We discuss the implications of model multiplicity for transparency, trust, and operational effectiveness in interactive software systems.

Interactions with computing systems and conversational services such as ChatGPT have become an inherent part of our daily lives. It is surprising that user interfaces, the gateways through which we communicate with an interactive intelligent system, are still predominantly devoid from hedonic aspects. There is little attempt to make communication through user interfaces intentionally more like communication with humans. Anthropomorphic user interfaces can transform interactions with intelligent software into more pleasant experiences by integrating human-like attributes. Anthropomorphic user interfaces expose human-like attributes that enable people to perceive, connect and interact with the interfaces as social actors. This integration of human-like aspects not only enhances user experience but also holds the potential to make interfaces more sustainable, as they rely on familiar human interaction patterns, thus potentially reducing the learning curve and increasing user adoption rates. However, there is little consensus on how to build these anthropomorphic user interfaces. We conducted an extensive literature review on existing anthropomorphic user interfaces for software systems (past), in order to map and connect existing definitions and interpretations in an overarching taxonomy (present). The taxonomy is used to organize and structure examples of anthropomorphic user interfaces into an accessible collection. The taxonomy and an accompanying web tool provides designers with a reference framework for analyzing and dissecting existing anthropomorphic user interfaces, and for designing new anthropomorphic user interfaces (future).

We present an approach, AI-Spectra, to leverage model multiplicity for interactive systems. Model multiplicity means using slightly different AI models yielding equally valid outcomes or predictions for the same task, thus relying on many simultaneous "expert advisors" that can have different opinions. Dealing with multiple AI models that generate potentially divergent results for the same task is challenging for users to deal with. It helps users understand and identify AI models are not always correct and might differ, but it can also result in an information overload when being confronted with multiple results instead of one. AI-Spectra leverages model multiplicity by using a visual dashboard designed for conveying what AI models generate which results while minimizing the cognitive effort to detect consensus among models and what type of models might have different opinions. We use a custom adaptation of Chernoff faces for AI-Spectra; Chernoff Bots. This visualization technique lets users quickly interpret complex, multivariate model configurations and compare predictions across multiple models. Our design is informed by building on established Human-AI Interaction guidelines and well know practices in information visualization. We validated our approach through a series of experiments training a wide variation of models with the MNIST dataset to perform number recognition. Our work contributes to the growing discourse on making AI systems more transparent, trustworthy, and effective through the strategic use of multiple models.

Smart home inhabitants can specify trigger-condition-action rules to control the home's behavior. As the number of rules and their complexity grow, however, so does the probability of issues such as inconsistencies and redundancies. These can lead to unintended behavior, including security vulnerabilities and wasted resources, which harms the inhabitants' trust in the system. Existing approaches to handle unintended behavior typically require inhabitants to define all-encompassing, permanent solutions by modifying the rules. Although this is fitting in certain situations, some unforeseen situations might occur. We argue that the user always must have the last word to avoid unwanted behaviors, without altering the overall behavior. With FortClash, we present an approach to predict many different types of unintended behavior, and contribute four novel mechanisms to mediate them that rely on making one-time exceptions. With FortClash, inhabitants gain a new tool to deal with unintended behavior in the short-term that is compatible with existing long-term approaches such as editing rules.