Abstract:

In this paper we present a conceptual reference framework – the iDiscover framework – to make informed decisions on integrating technology in a museum environment in order to enhance the visitor experience. Our framework presents four dimensions of context that have proven to be indispensible for situation the most appropriate solutions for a specific cultural heritage site: the degree of mobility, the degree of personalisation, the degree of interaction with the environment and the degree of social interactions. Three cases are described in which we succesfully used this reference framework for creating mobile guides that fit both with the context of use and with the needs of the cultural heritage institute.